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AirTran Airlines smoking policies forbids any person from smoking on any
plane, include the restrooms. All these policies are mandated from
the FAA and carry fines and imprisonment if found guilty of smoking
onboard any US Airways flight.
The website for AirTran can be found at:
AirTran
Airlines
Phone Numbers and contact information:
AirTran Airways Customer Service
Reservations 1-800-AIR-TRAN (1-800-247-8726),
678-254-7999 or 407-318-5600
Customer Relations 1-866-AIR-CHAT (1-866-247-2428)
Refunds 1-866-5-REFUND (1-866-573-3863)
Group Sales 1-888-419-6109
EventSavers 1-866-68-EVENT (1-866-683-8368)
A+ Rewards 1-888-3-A-PLUS-8 (1-888-327-5878)
System Baggage Service 1-800-965-2107 x8900
Customer Relations Operation Times Monday through Friday 8:00 a.m. to
10:00 p.m., Saturday and Sunday 8:00 a.m. to 8:00 p.m., Eastern.
Group Sales must have 10 or more people to qualify.
EventSavers number is for conventions only.
A+ Rewards number is directed toward frequent flyer program information.
AirTran Airways Corporate
Corporate Headquarters 1-800-965-2107
Corporate Communications 678-254-7442
Travel Agents and A2B Corporate Customers
Travel Agent Desk 1-800-799-5401
A2B Corporate Program 1-888-301-5809
Government and Military 1-877-468-4492
Sales Department 678-254-7458
Mailing Addresses
AirTran Airways
9955 AirTran Blvd
Orlando, FL 32827
AirTran Airways
Customer Relations
1800 Phoenix Blvd
Suite 104
Atlanta, GA 30349
Baggage and Luggage information:
Carry On
For carry-on baggage, all customers traveling on AirTran Airways will be
restricted to one carry-on item and one personal item. Personal items
include handbags, umbrellas, walking sticks, coats, cameras, reading
matter, infant food, briefcases, and laptop computers.
Assistive Devices. Canes, walkers, crutches, and other assistive devices
capable of being collapsed small enough to fit in overhead bins or
underneath a seat are welcome inside the cabin and will not count toward
your carry-on limit.
Dimensions. No carry-on item may exceed overall dimensions of 55 inches
(length + width + height). All carry-on items must fit under the seat or
in the overhead bin. Any heavy item must be placed underneath the
customer's seat. Any item with inflexible surfaces must be placed
underneath the customer's seat or flat on the floor of an overhead bin.
Restricted Items. Knives or sharp objects will not be allowed in
carry-on baggage or past the security checkpoint. Any sharp items you
may need in your travels should be packed in your checked baggage.
Customers dependent upon syringe-injected medications may carry on such
items. The TSA has instituted specific rules for carry-on of liquids,
gels and aerosols. We encourage you to review the security rules for
these carry-on items.
Specific items prohibited from carry-on baggage due to security
restrictions include: metal scissors with pointed tips and a cutting
edge longer than four inches in length, tools greater than seven inches
in length, knives of any length, cutting instruments including carpet
knives, box cutters and folding or retractable blades regardless of
blade length or composition. Straight razors are prohibited, but
disposable razors, e.g., Gillette or Bic, are allowed. Learn more about
specific items that are permitted or not permitted on AirTran Airways
flights.
Checked Baggage
AirTran Airways recommends that passengers arrive at the airport 90
minutes prior to the scheduled departure of their flight. Due to
security requirements, passengers and their baggage will not be accepted
at the ticket counter less than 45 minutes prior to the scheduled
departure of their flight (some smaller airports may accept baggage up
to 30 minutes prior to scheduled departure time). Baggage may be checked
no more than 4 hours prior to departure time. For specific baggage check
times at each airport, please see our Contract of Carriage (Adobe
Acrobat Reader required to view this PDF file).
Baggage Allowances. Get full details of our baggage allowances and
restrictions in the sections below, or review our Baggage Allowance
Chart for an overview.
First Checked Bag
For all coach class reservations booked on or after November 12, 2008,
the charge for a first checked bag is $15. For reservations booked
before this date, one bag may be checked free of charge, with size and
weight limitations (see baggage allowance details below).
Active military personnel with reservations booked March 18, 2009, or
later, traveling with ID and official orders, will have their first,
second, and third bag fees waived, in addition to oversize and
overweight fees for those three bags. The bags must not exceed a total
of 100 pounds or 80 inches each. Standard baggage fees will apply for
all bags checked in excess of three.
Any customer who requires use of a wheelchair may have it checked as
baggage at no charge, and it will not be considered part of the
passenger's baggage count when assessing other baggage fees.
Second Checked Bag
For all coach class reservations booked on or after August 14, 2008, the
charge for a second checked bag is $25. For reservations booked before
this date, see the table below for applicable fees.
Second Bag Fee, as determined by reservation booking date:
Booked on August 14, 2008, or later - $25
Booked April 22 – August 13, 2008 - $10 online, $20 at airport
Booked on April 21, 2008, or earlier - Free
If you purchased your ticket prior to April 22, 2008, and traveled
between May 16 and May 31, 2008, and believe you were incorrectly
charged a second baggage fee, please contact AirTran Airways at
1-866-AIR-CHAT (1-866-247-2428) to request a refund.
Excess Baggage
The excess baggage charge, for other than sporting equipment, will be
$50 for each piece after the first two bags. Additional charges are
applicable for bags exceeding the weight and size limits (see baggage
allowance details below).
Some sporting equipment fees are assessed separately. Please visit our
Sporting Equipment page for details.
Overweight Baggage
Overweight baggage rates are based on weight: $39 for bags weighing 51
to 70 pounds, and $79 for bags weighing 71 to 100 pounds. Baggage
weighing over 100 pounds will not be accepted.
Oversize Baggage
Oversize baggage rates are based on overall dimensions (length + width +
height): $39 for bags with dimensions from 62 to 70 inches, and $79 for
bags with dimensions from 71 to 80 inches. Baggage over 80 inches in
dimension (with the exception of some sporting equipment) will not be
accepted.
When checking oversize items, please arrive at the airport no later than
90 minutes prior to departure time to allow enough time for your baggage
to be screened before proceeding through security.
TSA Screening
All checked baggage is screened by the Transportation Security
Administration (TSA). The TSA recommends that passengers leave their
baggage unlocked as Federal Security Screeners may have to open and
physically search a bag as part of the screening process. For more
information, visit the TSA's website at www.tsatraveltips.us.
Baggage Allowance Summary
Fees (per bag)
1st checked bag: weight: 50 lbs. or less; dimensions: 61 inches or
smaller
Fee based on reservation booking date:
Booked on November 12, 2008, or later - $15
Booked on November 11, 2008, or earlier - Free
2nd checked bag: weight: 50 lbs. or less; dimensions: 61 inches or
smaller
Fee based on reservation booking date:
Booked on August 14, 2008, or later - $25
Booked April 22 – August 13, 2008 - $10 online, $20 at airport
Booked on April 21, 2008, or earlier - Free
Excess baggage (each piece after the first two bags) $50
Overweight baggage
51-70 pounds - $39
71-100 pounds - $79
Oversized baggage (length + width + height)
62 to 70 inches - $39
71 to 80 inches - $79
Active military personnel
with reservations booked March 18, 2009, or later, traveling with ID and
official orders, will have their first, second, and third bag fees
waived, in addition to oversize and overweight fees for those three
bags. The bags must not exceed a total of 100 pounds or 80 inches each.
Standard baggage fees will apply for all bags checked in excess of
three.
Enjoy the site and email us if you have anything to add.
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