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Frontier Airlines smoking policies forbids any person from smoking on any
plane, include the restrooms. All these policies are mandated from
the FAA and carry fines and imprisonment if found guilty of smoking
onboard any Frontier Airlines flight.
The website for Frontier Airlines can be found at:
Frontier Airlines
Phone Numbers as follows:
Reservations To make a reservation please call:
Toll Free: 800-432-1359
Denver Metro: (303) 371-7000 For reservations solely through our
codeshare partner, Great Lakes Airlines, please go to
www.flygreatlakes.com.
EarlyReturns® Mileage Program Email:earlyreturns@flyfrontier.com
Toll Free: 866-26EARLY (866-263-2759)
EarlyReturns
PO Box 17304
Denver, CO 80217-0304 Monday through Friday, 7:00 a.m. to 7:00 p.m.,
Saturday 9:00 a.m. to 5:30 p.m. and Sunday closed.
Gift Cards Balance Inquiry: 888-247-1677
Physical Card Orders: 866-956-0702 Open 24/7 for gift card balance
inquiries.
Monday thru Friday 8:00 AM to 5:00 PM CST
Trip Insurance Email: inquire@TravelGuard.com
Toll Free: 866-807-7258 Open 24/7 for questions about trip insurance,
existing policies or to start a claim over the phone.
Trip Insurance refunds can be requested via Frontier@TravelGuard.com.
Business Travel Program (BTP) Program Assistance: 800-952-7637
Reservations: 800-243-6297 or
Denver Metro: (303) 371-7171 Reservations for BTP can be made during the
hours of 8:00 a.m. to 7:00 p.m., Monday thru Friday
Agency Desk
travel agents only Toll Free: 800-243-6297
Denver Metro: (303) 371-7171
Debit Memo Fax: (720) 374-9275 Monday through Friday, 8:00 a.m. to 7:00
p.m.
Cargo Sales
Email: cargo@flyfrontier.com
Toll Free: 800-394-2158 Monday through Friday, 8:00 a.m. to 5:30 p.m.
Passengers with Disabilities Email: specialneeds@flyfrontier.com Include
flight plans and details regarding accommodation(s) at least 48 hours
prior to travel. To request airport wheelchair or electric cart
assistance, call Frontier Reservations at 1-800-432-1359.
Customer Relations Toll-Free: 800-265-5505
Attn: Customer Relations
Frontier Airlines, Inc.
7001 Tower Road
Denver, CO 80249-7312
Fax:(720) 374-4621
When calling, press Option 2 for Customer Relations and then:
Consumer Affairs - Press 1
Central Baggage Service - Press 2
Central Lost and Found - Press 4
Customer Relations is open Monday through Friday, 8:00 a.m. to 5:00 p.m.
Corporate Office Frontier Airlines, Inc.
Toll Free: 800-265-5505
7001 Tower Road
Denver, CO 80249-7312
Fax: (720) 374-4375 Monday through Friday, 8:00 a.m. to 5:00 p.m.
Human Resources Click here for current employment opportunities
Frontier Gear Email: frontierorders@procorp.com
Toll Free: 888-781-9315 ext. 25
ProCorp Images, Inc.
359 Inverness Drive South #A
Englewood, CO 80112 Monday through Friday, 7:00 a.m. to 8:00 p.m.
Baggage and Luggage Questions:
How many bags am I allowed to carry on?
We allow each passenger to board with one piece of carry-on baggage and
a personal item, such as a handbag or small tote. Your carry-on bag's
dimensions can't exceed a total of 49 linear inches ( 9.5" height +
15.5" width + 24" length) and the bag can't weigh more than 35 pounds.
Your carry-on bag must fit underneath the seat or in an enclosed
overhead bin.
Remember that all baggage is subject to inspection by us and/or the
airport Security staff. The Transportation Security Administration (TSA)
has a list of "prohibited" items - those that can't be taken onboard -
on their website. Visit www.tsa.gov for the most up-to-date list.
How do you define a personal item?
In addition to the one carry-on bag, you may carry on one of the
following personal articles:
•Handbag or pocketbook
•Coat or wrap
•Umbrella or walking stick
•Camera or binoculars
•Briefcase or laptop computer case
•Infant bag
•Infant/child safety seat used to transport the infant/child. If the
child has a ticket and will be using the seat in flight, it must be an
Federal Aviation Administration (FAA) approved safety seat
•A reasonable amount of reading material
I use a walker, which collapses easily to fit into the overhead
compartment. Does this count toward the carry-on bag allowance?
No problem. Canes, crutches, braces and other assistive devices for
passengers with special needs are not counted toward the carry-on
allowance.
Can I take my child's stroller or car seat with me on the plane?
You can bring car seats that are approved by the Federal Aviation
Administration (FAA) and show a red label stating: "This restraint
device is approved for motor vehicle and aircraft use." The approved
seat should be no wider than 16 inches to fit in most coach seats.
If you need them, strollers may be used to transport your child to the
gate, but then must be checked at the gate as baggage. The stroller will
be returned to the gate at your final destination.
How many bags am I allowed to check?
The Free Baggage Allowance is based on ticket purchase date. If you
change your ticket, the new ticket purchase date applies. Refer to this
chart to determine charges when checking bags on flights within the
United States. Please refer to our international travel section for the
excess bag fee schedule for international flights.
Domestic
Ticket Purchase Date On or before 6/09/08 6/10/08 Through 9/12/08 On Or
After 9/13/08
Travel Date Anytime Anytime Anytime
1st Item Free Free $15
2nd Item Free $25 $25
3rd item or more $50 $50 $50
On December 18, 2008, Frontier is introducing a new way to purchase
tickets called "AirFairs." You will now have the ability to purchase
travel that includes the amenities you need or want. The table below
shows the three types of AirFair ticket types available and the baggage
allowance for each. To determine which fare type is best for your trip,
check out ourAirFairs tutorial page that summarizes the fare types and
associated amenities. If you exchange a ticket after December 18, 2009,
the new ticket will have an AirFairs classification and all policies for
that AirFairs classification apply.
Domestic
Ticket Purchase Date On Or After December 18, 2008
AirFare Type Classic Plus Classic Economy*
1st Item Free Free $15
2nd Item Free Free $25
3rd item or more (each) $50 $50 $50
*Summit, Ascent and AirTran A+ Elite passengers get two free bags even
if purchasing an Economy ticket.
I paid fees when checking in bags online, but decided not to take them
or they were exempt. Can I get a refund?
Baggage fees are non-refundable, so only check what you are sure you are
going to bring to the airport. You can always add more bags at the
airport if you need to. If you know you are checking items that are
exempt from baggage fees, you can only check them in at the airport to
get the baggage fees waived. The online system doesn't have any way to
waive fees for exempt items. None of this prevents you from checking in
online and getting your seat assignment. You'll still save time at the
airport if you use the online system to check-in.
What if I have to check more than my baggage allowance?
We know there may be extraordinary circumstances when you'll need to
check more than you'd planned. We charge for each additional item. Refer
to the chart above. Remember, there are additional fees if your bag
weighs more than 50 pounds or exceeds the standard dimensions. If your
bag is really heavy (over 100 pounds), we'll ask you to ship it via
cargo. The fee for items weighing more than 50 pounds is $75. The fee
for oversize bags exceeding 62 linear inches (height + length + depth)
is $75. However, if you purchased your ticket on or before June 9, 2008,
the overweight fee is only $50 and the oversize fee is $50. These fees
are charged separately and one item can incur multiple fees. You can
read more about baggage in the Contract of Carriage (PDF).
I'm bringing my prized rock collection home. Is there a weight limit for
checked luggage?
We know it's a "weighty" issue but each of the two pieces you check may
not exceed 62 linear inches (length + width + depth) or weigh more than
50 pounds. There is a fee if your bag weighs more than 50 pounds.
Effective June 10, 2008, the fee for overweight items will be $75 each.
We allow some exceptions to excess and dimension limitations; you can
read about them in the baggage chart. Before you ask for an exception,
please know that we take the safety of our passengers and employees very
seriously. We've spent hours and hours with some pretty smart engineers
who have told us flat out that it's best to keep those checked bags
under 50 pounds each. And, as much as we'd like to help, we don't accept
baggage that weighs more than 99.9 pounds or exceeds 80 linear inches
(length + width + depth). Thanks for your understanding of our policy on
this.
Should I lock my luggage?
Please keep in mind that for your security, the Transportation Security
Administration (TSA) is screening all checked baggage. Unlocked bags can
be examined quickly. Locked bags will be opened if necessary, and then
resealed. The TSA is not liable for damage caused to locked bags that
must be opened for security purposes. You can find further information
on the Transportation Security Administration (TSA) website. That being
said, we highly recommend that you do NOT pack the following items in
your checked bags: cash; jewelry; electronics; laptop computers; fragile
items; medications; car keys; important documents.
How early am I allowed to check in my baggage for my flight?
We understand that you might want to leave your bags with us and have
more time to hang out before your flight, but you may only check baggage
up to four hours prior to flight departure. However, in our smaller
cities, ticket counters may not open until two to three hours prior to
scheduled departure. Check with our Reservations folks at 800-432-1359
for more information. Please note that baggage check-in cutoff is 45
minutes prior to scheduled departure for domestic flights and 60 minutes
prior to scheduled departure for international flights.
I'm on my way to a business golf get-together. Can I check my clubs and
other sporting equipment?
It's par for the course. Please check the baggage chart to see if your
sporting equipment can go with you.
I need to find out information about damaged/lost baggage please.
We're sorry that something's happened. We'll do our best to make things
right. First off, please know that it's really important for you to
report a property loss, damage or delay, in person, and within four
hours upon your arrival at your destination. We sincerely want to help,
so we need to know as soon as possible.
We have some standard lingo about loss, damage and delay of property. We
had to give our legal department something to do. You can read our
entire Contract of Carriage (PDF). In the meantime, here's an important
excerpt:
Liability for loss, delay or damage to (checked or carry-on) baggage is
limited as follows unless a higher value is declared in advance and
additional charges are paid.
For travel wholly between U.S. points, liability shall not exceed $3,300
US dollars per ticketed passenger. Actual value for reimbursement of
lost or damaged property will be determined by the documented original
purchase price less any applicable depreciation.
International Liability Limit governed by the Warsaw Convention is US
$9.07 per pound up to US$454.00 per bag. International Liability Limit
governed by the Montreal Convention is 1000 Special Drawing Rights (SDR)
per ticketed passenger. SDR's are an international monetary fund
currency unit, converted to U.S. dollars, using the in-effect rate on
the mishandled baggage settlement date.
Whoa! My baggage didn't show! What happens if my luggage is lost?
Nothing's worse than standing at that baggage claim and having your bag
not show up. If this happens, we want to get things fixed for you.
First, go to our Baggage Service office, which is in the baggage claim
area or at our ticket counter, to report your delayed bag. The baggage
service agent will create a tracing file and provide updates to you
regarding the status of your bag.
Oh, man! The baggage I checked got all messed up! What do I do about a
damaged bag?
We're so sorry your baggage got damaged. Honest. We'll do what we can to
make things better, so if this happens and you want to report it, here's
what you need to do. Within four hours of your arrival please go to our
Baggage Service office in the airport where you arrived. Show the
baggage to the agent so he or she can assess the damage and liability.
Please understand that we'll do what we can, but know that we aren't
liable for normal wear and tear, including scratches, small dents, rips,
tears, and basically, well, dirt. We also aren't liable for torn,
scratched, missing or telescopic handles, straps, zippers, wheels or
wheel casings. If you tried to stuff a year's worth of clothes into that
small weekend bag - in other words, you overstuffed your stuff - we
aren't liable. That's just not fair to the poor, helpless bag. Also keep
in mind that we aren't liable for the baggage carried in the passenger
compartment of the aircraft.
If you put anything from the following l-o-n-g list in your bag -
whether or not you told us about it - we aren't liable for it. Here's
the list (take a deep breath): optics, keys, jewelry, money, silverware,
negotiable papers, securities, business documents, files, books,
manuscripts, publications, blueprints, precious metals, antiques,
heirlooms, irreplaceable items, collectibles, artifacts, paintings/works
of art, art supplies, medication, orthotics, surgical supports, samples,
natural fur products, (you still paying attention?)
photographic/video/electronic equipment and accessories, sound
reproduction equipment, CDs, DVDs, musical instruments, computer
equipment (including hardware, software and all accessories), hand and
power tools, machinery and/or their parts, unsuitably-protected
recreational and sporting equipment, bags made from lightweight material
not designed for shipping, toys, fragile articles or other similar
valuable items and commercial effects. Lastly, we aren't liable for
baggage of industry reduced-rate passengers and buddy pass riders.
Whoops! I left something on the plane! What can I do?
Hey, you were sitting for a long time and we know you were anxious to
get off that plane. We know the scenario: You're well inside the
terminal and 'doink,' you remember that [special something] you left in
the overhead compartment. It happens. Please contact a Customer Service
representative before leaving the airport so he or she can try to
retrieve the item.
If you've left the airport, please contact our Found Property Department
at 1-800-265-5505, extension 4634 or send an email to lostandfound@flyfrontier.com
and provide a detailed description of the lost item, and your contact
information. All recovered items are sent to Found Property and held for
30 days, while we attempt to reunite you with your stuff. If your lost
article is found, one of our representatives will contact you. However,
if we don't locate your item, please understand that we can't promise to
call you. A reminder, please refer to the Contract of Carriage (PDF) for
Frontier's liability policies.
I'm checking through some important items. Can I insure them?
We understand that sometimes you might want a bit more confidence as you
allow us to transport your belongings. Rule of thumb is that the
standard declared value we allow is $3,300 per checked bag. Although we
don't offer baggage insurance, if you want to declare more than the
standard amount, you may purchase additional valuation as follows: $1
for every $100, up to a maximum of $5,000 dollars total in which our
liability shall not exceed the higher declared value.
Any higher-declared value doesn't cover loss of, damage to, or delay in
delivery of items noted as exclusions our Contract of Carriage (PDF).
These items include, but are not limited to: Musical Instruments, CDs;
DVDs, Currency, Electronic Equipment, Jewelry, Computer Equipment, Photo
Equipment, Negotiable Papers, Antiques, Business Documents, Fragile
Items, Perishable Items, Medications, and Unchecked Baggage.
I need to transport firearms and ammunition. What is the procedure?
Transporting firearms and ammunition is allowed under certain
conditions. For everyone's safety, refer to firearms & ammunition for
the rules and packing requirements for checking firearms and ammunition.
Here is what you can expect:
•Ensure your firearm is unloaded before packing in a hard-sided, locked
case and arriving at the airport.
•Declare your firearm with a Customer Service Agent at check-in.
•You will be asked to sign a tag declaring that the firearm is unloaded.
◦The tag must be placed with the firearm.
•Your firearm must be screened by TSA. You may need to accompany the
firearm and unlock the case if requested.
◦When the TSA is done screening, you need to re-lock the case.
•Frontier will then take your firearm as checked baggage.
◦Depending on the size of the case and the airport facility, the firearm
may arrive in the oversize area at your final destination.
Can I bring fireworks?
Although we think fireworks are really fun to watch in the sky, we don't
accept fireworks on our planes under any conditions.
I'm with the military; what can I take?
Frontier supports our troops. Active duty military personnel who present
their ID or who are traveling in uniform and reservists traveling with
orders do not have to pay bag fees including excess, oversize and
overweight fees. However, Special/Fragile item fees still apply.
Although we aren't charging oversize or overweight fees, any baggage
exceeding 62 linear inches or 99.9 lbs may not be checked.
I'm with the media and travel with a lot of equipment; what is your
policy if I present a press card?
A representative of a network or broadcasting company, or a film or
video production company, may check camera film, videotapes, lighting,
and sound equipment for a flat fee of $25 each after the first free bag.
No oversize or overweight charges apply although baggage may not exceed
62 linear inches or 99.9 lbs.
Enjoy the site and email us if you have anything to add.
info@SmokeFreeAirlines.com |
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