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Hawaiian Airlines smoking policies forbids any person from smoking on any
plane, include the restrooms. All these policies are mandated from
the FAA and carry fines and imprisonment if found guilty of smoking
onboard any Hawaiian Airlines flight.
The website for Hawaiian Airlines can be found at:
Hawaiian Airlines
Phone numbers and contact information:
Reservations
IMPORTANT MESSAGE:
Promotional fares advertised on HawaiianAir.com are not available for
booking through our Reservations Department. Please review all Terms and
Conditions for our online advertised promotions before contacting our
Reservation Department to make bookings. For questions or issues with
our web site please contact our Web Support Center.
Travel Agent Reservation?
If you have made your reservation through a travel agent or reserved a
package online, you must contact your travel agent or company that sold
you the package to make your changes.
U.S. & Canada Reservations:
Daily Hours: 3:00 am - 9:30 pm Hawaii Standard Time (HST)
Toll-Free: 1-800-367-5320
Australia Reservations:
Daily Hours: Monday - Friday 9:00 am - 5:00 pm Australia Standard Time
(AST)
Toll-Free: 1300 669 106
Manila Reservations:
Daily Hours: Open normal business hours – closed from 6:30 pm - 9:00 pm
Philippine Standard Time (PST)
Toll-Free: 02 860 2300
Please be advised that our Online Reservations System only accepts
credit cards with billing addresses (where you receive your bank
statements) within the United States, U.S. Territories, Canada and
Australia. For all other passengers, please consult with a local travel
agency near you for the best tour packages and prices.
Baggage and Luggage Questions:
What is the new checked baggage policy?
Answer
For tickets purchased on or after August 1, 2008, for travel on or after
October 1, 2008, a $15 service fee will apply each way for your first
checked bag on flights between the continental U.S. and Hawaii. Also,
depending on when you purchased your ticket, a $25 fee will apply for a
second checked bag for flights between the continental U.S. and Hawaii
and $17 for interisland flights.
What are your restrictions for Carry-on baggage?
Each ticketed passenger is currently limited to one piece of carry-on
baggage and one personal item. You may check your stroller or car seat
at the gate. Car seats, bassinets, infant carrying seats, or strollers
are all accepted as check-in baggage as part of the free baggage
allowance for the accompanying ticketed adult passenger. (There is no
separate baggage allowance for infants held in a passenger's lap.) When
in excess of the 2 piece baggage allowance, the passenger will be
charged for the excess piece (car seat, bassinet, infant carrying seat,
or stroller).
These items may be carried on the aircraft as your one-piece of carry-on
baggage allowance, provided the item can properly fit in the overhead
compartment or stowed beneath the seat in front of you. In addition to
the one-piece carry-on baggage allowance, you may also carry on one
personal item such as a purse, briefcase, laptop computer, backpack or
similar item.
When flights are full, HA reserves the right to stow Carry-On Baggage in
the cargo compartment of the aircraft. Carry-on baggage may be limited
further by aircraft type or storage availability.
Hawaiian Airlines operates the B767 aircraft between Hawaii and the
mainland/South Pacific and B717 aircraft for interisland travel. Your
carry on baggage should be no more than 45 linear inches, or 9"x14"x22"
(L+W+H), and weight no more than 25 pounds.
The following items are not included as part of the carry on baggage
limit.
- a handbag or pocketbook
- an overcoat or wrap
- a foot rug
- an umbrella or walking stick
- a camera and/or a pair of binoculars
- a reasonable amount of reading matter for the flight
- an infant's food for consumption enroute
- a collapsible wheelchair and/or crutches and/or braces or other
prosthetic device on the same flight with passenger dependent on the
device.
Your primary storage area is the space under the seat in front of you.
The overhead compartments are on a first come, first serve basis and are
for all passengers. If your carry on item is unable to be safely stored
under the seat in front of you or in the overhead compartment, or if all
storage areas are full, you may be asked to check in your baggage for
pick-up upon your arrival.
What are your restrictions for Checked baggage?
Free Baggage Allowance:
There is a charge for those pieces which are considered "excess"
baggage.
For Travel within the State of Hawaii:
Where tickets are issued prior to July 8, 2008:
Checked Bag
Per Piece Charge (Each way)
First
Free of Charge
Second
Free of Charge
Third or any additional
USD $25.00
Where Tickets are issued on/after July 8, 2008:
Checked Bag
Per Piece Charge (Each way)
First
Free of Charge
Second
USD $17.00
Third or any additional
USD $25.00
For travel within the Continental USA or between the Continental USA and
Hawaii:
Where tickets are issued prior to May 10, 2008:
Checked Bag
Per Piece Charge (Each way)
First
Free of Charge
Second
Free of Charge
Third - Fifth
USD $80.00
Sixth - Eighth
USD #105.00
Ninth or any additional
USD $180.00
Where tickets are issued on/after May 10, 2008 and on/before July 31,
2008:
Checked Bag
Per Piece Charge (Each way)
First
Free of Charge
Second
USD $25.00
Third - Fifth
USD $100.00
Sixth or any additional
USD $200.00
Where tickets are issued on/after August 1, 2008:
Checked Bag
Per Piece Charge (Each way)
First
USD $15.00
Second
USD $25.00
Third - Sixth
USD $100.00
Seventh or any additional
USD $200.00
For Travel between Hawaii and Pago Pago, Papeete and Sydney:
The free baggage allowance is two pieces per passenger:
Checked Bag
Per Piece Charge (Each way)
1st to 3rd excess pieces
USD $80.00 for each excess piece
4th to 6th excess pieces
USD $105.00 for each excess piece
7th or any additional
USD $180.00 for each excess piece
For Travel between the Continental U.S. and Pago Pago, Papeete and
Sydney:
The free baggage allowance is two pieces per passenger:
Checked Pieces
Charge
1st to 3rd excess pieces
USD $105.00 for each excess piece
4th to 6th excess pieces
USD $130.00 for each excess piece
7th or any additional
USD $205.00 for each excess piece
For Travel between the State of Hawaii and Manila:
Travel from U.S.A. to Manila:
Charge
Travel from points within Hawaii to MNL
USD $125.00 for each excess piece
Travel from the Continental USA to MNL
USD $150.00 for each excess piece
For Travel from Manila to points within the State of Hawaii:
The free baggage allowance is two pieces per passenger:
For travel December 26-January 31 / March 16-May 31 / August 01-August
31
Checked Pieces
Charge
1st to 3rd excess pieces
PHP 7000 for each excess piece
4th to 6th excess pieces
PHP 7800 for each excess piece
7th or any additional
PHP 10800 for each excess piece
For travel February 01-March 15 / June 01-July 31 / September
01-December 25
Checked Pieces
Charge
1st to 3rd excess pieces
PHP 5300 for each excess piece
4th to 6th excess pieces
PHP 6100 for each excess piece
7th or any additional
PHP 9100 for each excess piece
For Travel from Manila to the Continental U.S.:
The free baggage allowance is two pieces per passenger:
For travel December 26-January 31 / March 16-May 31 / August 01-August
31
Checked Pieces
Charge
1st to 3rd excess pieces
PHP 8400 for each excess piece
4th to 6th excess pieces
PHP 9500 for each excess piece
7th or any additional
PHP 12500 for each excess piece
For travel February 01-March 15 / June 01-July 31 / September
01-December 25
Checked Pieces
Charge
1st to 3rd excess pieces
PHP 6500 for each excess piece
4th to 6th excess pieces
PHP 7500 for each excess piece
7th or any additional
PHP 10500 for each excess piece
NOTE: Excess pieces will be accepted on space available basis only. HA
is not responsible for ground delivery at point to where excess piece(s)
is/are checked.
Enjoy the site and email us if you have anything to add.
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