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Southwest Airlines smoking policies forbids any person from smoking on any
plane, include the restrooms. All these policies are mandated from
the FAA and carry fines and imprisonment if found guilty of smoking
onboard any Southwest Airlines flight.
The website for Southwest Airlines can be found at:
Southwest Airlines
Phone and contact information:
Reservations and Information (available 24 hours) 1-800-I-FLY-SWA®
(1-800-435-9792)
Reservations and Information - En Espańol 1-800-VAMONOS™
(1-800-826-6667)
Video Relay Service SWAVRS.TV
Teletypewriter (TTY) 1-800-533-1305
Automated Flight Information 1-888-SWA-TRIP (1-888-792-8747)
Baggage - General Questions 1-800-I-FLY-SWA® (1-800-435-9792)
Baggage - Delayed/Damaged status 1-888-202-1024
Baggage - Items Left at the Airport or Onboard an Aircraft
1-800-I-FLY-SWA® (1-800-435-9792)
Articles left at TSA Checkpoint 1-866-289-9673 or tsa.gov
Customer Relations 214-792-4223 Mon - Fri, 8:00 am - 5:00 pm CT
Cargo 1-800-533-1222
Charitable Giving 214-792-1300
Cruise 1-888-SHIP-SWA (1-888-744-7792)
Group Travel 1-800-433-5368 Mon - Fri, 8:00 am - 6:30 pm CT
Investor Relations 214-792-4415
Public Relations/Media Relations 214-792-4847
Rapid Rewards Customer Service 1-800-445-5764
Southwest Airlines Vacations 1-800-423-5683
Baggage and Luggage questions:
Checked and Carryon Baggage
Checked Baggage
Video: Tips for Packing Smart
Screening and Identification: Checked baggage will be screened and is
subject to physical inspection as mandated by the TSA. Customers may be
required to present identification. Regulations require name
identification on the outside. We recommend placing identification on
the inside of baggage, too. Name labels are available at Southwest
Airlines ticket counters. Once you've checked your luggage, make sure
you receive a separate claim check for each piece of baggage you've
checked. Check to make sure that the city shown on the claim check(s)
matches your final destination.
Please see the TSA's web site for a list of prohibited items.
Baggage Allowance: Beginning January 29, 2008, Southwest will allow two
(2) checked pieces of baggage per ticketed Customer. Size and weight
limitations apply.
Excess Baggage: Effective January 29, 2008, you may check a third bag
for a charge of $25. Your 4th through 9th bag or item will incur a
charge of $50 per piece, and any bag or item thereafter will be $110 per
piece.
Weight and Size Allowance: Maximum weight is 50 pounds and maximum size
is 62 inches (length + width + height) per checked piece of luggage.
Effective March 1, 2005, overweight items from 51 to 70 pounds will be
accepted for a charge of $25.00 per item. Items weighing from 71 to 100
pounds and oversized items in excess of 62 inches but not more than 80
inches (i.e., surfboards, bicycles, vaulting poles) will be accepted for
a charge of $50.00 per item. Any item weighing more than 100 pounds must
be shipped as Air Cargo. However, Customers cannot use SWA Cargo unless
classified as a Known Shipper as defined by the TSA or TSA approved
Indirect Air Carriers (IAC). For full details about shipping cargo,
visit swacargo.com.
Liability: Unless excess value is declared and charges paid at the time
of checkin, Southwest Airlines' liability for lost, damaged or delayed
baggage is limited to $3,300.00 per fare-paying Customer.
Claims: Damaged or lost baggage must be reported, in person, within four
hours of Customer's arrival at destination.
Conditional Acceptance: Improperly packed and/or fragile items will be
conditionally accepted and Southwest will not be responsible for any
damage to items that are tagged with Conditional Acceptance.
Please see important information regarding checking assistive devices.
Late Check-In: When checking luggage, allow sufficient time for it to be
placed on your flight. Luggage checked less than 30 minutes before
scheduled departure at curbside or at the ticket counter will be tagged
with a Late Check-In Tag. The following airports now require a 45-minute
baggage checkin or the baggage will be considered Late Checked:
Baltimore/Washington International (BWI)
Chicago Midway (MDW)
Denver (DEN)
Las Vegas (LAS)
Los Angeles (LAX)
Phoenix (PHX)
Orlando (MCO)
Washington Dulles (IAD)
Although every effort will be made to get late checked baggage on your
flight, in the event your baggage does not arrive with you at your
destination, Southwest will not assume delivery charges to get your
baggage to you.
Carryon Baggage
Per TSA regulations, carryon items are limited to one bag plus one
smaller, personal-type item.
Personal-type items include purses, briefcases, cameras, food
containers, or laptops (case included).
Southwest Airlines limits carryon bag dimensions to 10x16x24 inches.
All Customers and Employees and their items are subject to a thorough,
physical search.
The following items are not considered carryon bags or personal-type
items and are not counted against the “one-bag plus one personal-type
item” limit:
A child restraint device for a child who has been ticketed, who has a
seat reserved, or for which complimentary, available space exists.
Assistive/mobility devices for individuals with a disability. There is
no limit to the number of assistive/mobility devices a Customer can
bring onboard the aircraft.
Outer garments or other wearable articles of clothing.
Food for consumption during flight contained in disposable packaging.
Walking canes or umbrellas.
Enjoy the site and email us if you have anything to add.
info@SmokeFreeAirlines.com |
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