 |
United Airlines smoking policies forbids any person from smoking on any
plane, include the restrooms. All these policies are mandated from
the FAA and carry fines and imprisonment if found guilty of smoking
onboard any Alaska Airlines flight.
The website for United Airlines can be found at:
United Airlines
Phones numbers and contact information:
By email
To ask a question, please click the Submit a Question tab above this
article and choose from the dropdown menu.
By phone
Click on the Contact United tab above this article for links and
telephone numbers for United departments. Please note that you will need
to select the link that relates most closely to your question so that we
may provide you with the appropriate contact number.
To reach United Reservations,* select the appropriate number from the
list below.
Domestic
1-800-United-1 (1-800-864-8331)
Available 24 hours a day, 7 days a week.
International
1-800-538-2929
Spanish
1-800-426-5561
Asian languages
1-800-426-5560
Deaf or hard-of-hearing assistance
TDD: 1-800-323-0170
For contact information outside the United States visit United worldwide
contacts.
* Our full-service Reservations Sales agents will assist you with all
your travel planning needs. Should you decide to purchase tickets, the
total price will include a $25 call center fee per ticket ($30 at the
airport). This fee does not apply to government and military fares, when
reservations are purchased on united.com, or for 1K and Global Services
members.
Baggage and Luggage questions:
Carry-on baggage
Carry-on baggage for worldwide travel
For worldwide travel on United (including travel within the 50 United
States, Puerto Rico, the U.S. Virgin Islands and Canada), you may carry
on one bag and one personal item such as a purse, briefcase or laptop
computer. Your carry-on bag
must fit under your seat or in the overhead bin;
should not be more than 9 x 14 x 22 in. (23 x 35 x 56 cm) (length x
width x height) or 45 linear inches* (114 linear cm); and
may be required to travel as checked baggage if the bag cannot be safely
stowed on a particular flight.
*linear measurement = length + width + height
United exempts the following personal items from your one bag and one
personal item limit:
Child safety seats for ticketed children
Assistive devices (canes, crutches, etc.)
Outer garments (coats, hats, etc.)
Liquids, gels and aerosols
Liquids, gels and/or aerosols are permitted through security checkpoints
worldwide. Items must fit in one clear, resealable quart- or liter-sized
plastic bag, in containers of 3 oz. (100 mL) or less. (For ease of
memory, please follow the 3-1-1 rule.)
Plastic bags must be completely sealed and will be x-rayed separately at
the security checkpoint.
The following items are allowed but must be presented to officials at
security checkpoints if they are of greater volume than 3 oz. (100 mL):
Baby formula/milk, including breast milk and baby food in containers.
You do not have to be traveling with a baby or small child for these
items to be allowed.
Medications (liquid, gel or aerosol)
Liquids, juices or gels for diabetic passengers who indicate a need for
such items to address their medical condition. (A letter from your
physician is not necessary.)
Liquids, gels and/or aerosols (including duty-free items) purchased in
the boarding area are permitted onboard the aircraft.
If you are connecting to another flight and are required to reenter
through a security checkpoint, the regulations outlined above will
apply, and no exemption will be made for items you purchased in the
boarding area of your originating city.
Flights departing from or connecting through the United Kingdom
If you are departing from or connecting through London Heathrow (LHR),
you are allowed one carry-on bag and one personal item as stated above;
however, please note that the Department for Transport (DfT) regulations
in the U.K. require that the 45 linear inches (114 linear cm) includes
the handles and wheels of your carry-on bag.
U.S./Canada checked baggage
Below is the checked baggage policy for United Economy® travel within
the 50 United States, Puerto Rico, the U.S. Virgin Islands and Canada.
Frequently Asked Questions
If you are traveling on an Economy ticket or an Economy award ticket,
please refer to the information below to see which checked baggage fees
may apply. Please note the fee exceptions below. All fees shown below
are in U.S. dollars unless otherwise specified.
Checked baggage fees First bag Second bag
$15
each way $25
each way
Note: A $2 fee may apply for each bag checked via curbside check-in at
certain U.S. airports.
View baggage fees for tickets purchased before June 13, 2008.
Baggage fee exceptions
You are exempt from the above fees for checking your first two bags if
you are:
traveling in United First® or United Business®;
a Global ServicesSM, Mileage Plus 1K®, Premier Executive®, Premier® or
Premier Associate® member;
a Star Alliance® Gold or Silver member; or
active military personnel and/or a dependant with ID and traveling on
orders
Please visit the U.S./Canada checked baggage fee exceptions page for
more detailed information relating to these groups.
Oversized, overweight and excess baggage and special items
You may be subject to additional fees if:
you check more than two bags;
any of your bags weigh more than 50 lbs. (23 kg);
any of your bags exceed 62 linear inches (158 linear cm)*; and/or
any of your checked bags are considered special items.
*linear measurement = length + width + height
For more information on these baggage limits and applicable fees, please
visit the Oversized, overweight and excess baggage page and the Special
items page.
Additional baggage information
• Each checked bag must have an external tag or label showing the name
of the customer who checked it in.
• We recommend that you arrive at the airport 90 minutes prior to
departure to complete the check-in process.
• Cut-off times for checking in baggage vary depending on the departure
city. Consult the following chart to determine the cut-off time for
specific locations:
Cut-off times for domestic baggage check-in
(minutes prior to scheduled departure)
30 minutes 45 minutes 60 minutes
• United States*
• Puerto Rico
• U.S. Virgin Islands
• Atlanta, Georgia (ATL)
• Baltimore, Maryland (BWI)
• Charlotte, North Carolina (CLT)
• Chicago, Illinois, O'Hare (ORD)
• Denver, Colorado (DEN)
• Indianapolis, Indiana (IND)
• Las Vegas, Nevada (LAS)
• Los Angeles, California (LAX)
• Los Angeles/Ontario, California (ONT)
• New York, New York (JFK)
• Orlando, Florida (MCO)
• Philadelphia, Pennsylvania (PHL)
• Phoenix, Arizona (PHX)
• Portland, Oregon (PDX)
• Reno, Nevada (RNO)
• Sacramento, California (SMF)
• San Jose, California (SJC)
• Santa Ana (Orange County), California (SNA)
• Seattle, Washington (SEA)
• San Francisco, California (SFO)
• Tampa, Florida (TPA)
• Washington DC Dulles (IAD) •
International checked baggage
Customers traveling to/from the United States and all international
destinations are required to have their baggage checked 45 minutes prior
to flight departure time. The free baggage allowance, as well as maximum
bag weights, vary with your Mileage Plus status and/or class of service.
Please review the information below for details and exceptions.
If a ticket includes both international and domestic travel on two
different airlines, then the rules of the carrier initially accepting
the baggage will apply.
Travel to/from U.S. and international destinations
Travel to/from Brazil
Travel to Mexico City
Travel originating in London
Travel wholly within Asia
Travel to/from U.S. and international destinations
(exluding travel to/from Brazil)
Cabin class/Program status Free baggage allowance Max. weight per bag
Max. baggage size
• Economy 2 50 lbs.
(23 kg) 62 linear inches
(158 linear cm)*
• First or Business 2 70 lbs.
(32 kg)
• Global Services
• 1K
• Premier Executive
• Star Alliance Gold
3
• Active military personnel and/or dependants with ID and traveling on
orders 3 duffel bags, sea bags or B-4 bags 115 linear inches
(292 linear cm)
*linear measurement = length + width + height
Fees for baggage more than 70 pounds (32 kg) or exceeding the maximum
linear dimensions vary by destination Contact United or your travel
agent prior to your trip for details.
Travel to/from Brazil
Cabin class/Program status Free baggage allowance Max. weight per bag
Max. baggage size
• Economy 2 70 lbs.
(32 kg) 62 linear inches
(158 linear cm)*
• First or Business
• Global Services
• 1K
• Premier Executive
• Star Alliance Gold
3
• Active military personnel and/or dependants with ID and traveling on
orders 3 duffel bags, sea bags or B-4 bags 115 linear inches
(292 linear cm)
*linear measurement = length + width + height
Fees for baggage more than 70 pounds (32 kg) or exceeding the maximum
linear dimensions vary by destination. Contact United or your travel
agent prior to your trip for details.
Travel to Mexico City
Cabin class/Program status Free baggage allowance Max. weight per bag
Max. baggage size
• Economy 2 50 lbs.
(23 kg) 62 linear inches
(158 linear cm)*
• First or Business 2 70 lbs.
(32 kg)
• Global Services
• 1K
• Premier Executive
• Star Alliance Gold 3
• Active military personnel and/or dependants with ID and traveling on
orders 3 duffel bags, sea bags or B-4 bags 115 linear inches
(292 linear cm)
*linear measurement = length + width + height
Fees for baggage more than 70 pounds (32 kg) or exceeding the maximum
linear dimensions vary by destination. Contact United or your travel
agent prior to your trip for details.
Travel during peak periods
When traveling to Mexico City during the peak winter, spring and summer
months, and holiday periods, customers will be asked to voluntarily
designate a secondary bag that may be placed on a later flight. We will
only be able to guarantee a primary bag at times when capacity exceeds
space limitations.
During the peak winter travel period of December 1 - January 7,
customers are limited to the number, size and weight of their checked
baggage as outlined in the chart above. No oversize, overweight or extra
bags will be accepted. In addition, the following guidelines will apply
to all customers during this period:
No oversize, overweight or extra bags will be accepted
Pets will not be accepted as part of a customer's checked baggage
Only one box is permitted as part of a customer's free allowance; it
must be the original manufacturer's box containing the original item
Travel originating in London
The British Airport Authority strictly limits checked baggage
originating in London to 70 pounds (32 kg) per piece. Any piece
exceeding the limit must be repackaged into smaller units.
We recommend contacting United Reservations in advance when checking
items such as musical instruments, sporting equipment, camera equipment,
etc. that cannot be subdivided to meet the weight limit.
Travel wholly within Asia
For travel wholly within Asia, the maximum total combined weight of all
checked bags varies with your Mileage Plus status and/or class of
service:
Cabin class/Program status Total combined weight of checked bags not to
exceed
• Economy 44 lbs. (20 kg)
• Business 66 lbs. (30 kg)
• First 88 lbs. (40 kg)
• Global Services
• 1K
• Premier Executive
• Star Alliance Gold An additional 44 lbs. (20 kg) is allowed
• Active military personnel and/or dependants with ID and traveling on
orders Any number of duffel bags, sea bags or B-4 bags up to a total
maximum weight of 140 lbs. (64 kg)
Fees for baggage weighing more than 70 pounds (32 kg) or exceeding the
maximum linear dimensions vary by destination. Contact United or your
travel agent prior to your trip for details.
Enjoy the site and email us if you have anything to add.
info@SmokeFreeAirlines.com |
|